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Event Ticket Source
Terms of
Use
Since tickets are a one of a kind item and not replaceable there are no refunds,
exchanges, or cancellations on any order once it is submitted to us. As tickets are bought and sold on an open market, prices and availability
are subject to change at any time. All Prices are guaranteed at the time
the order is confirmed by Event Ticket Source. Online orders placed after
5 PM PST
weekdays or on weekends may not be processed until the next working day.
Event Ticket Source will make every effort to fill your ticket order as
quickly as possible. In some cases, the tickets
you are ordering were recently purchased and have not yet been printed and
shipped to us from the appropriate ticketing agency, venue, or broker.
Since we are typically dependent on other entities to deliver tickets to us in
a timely fashion, Event Ticket Source reserves the right to fill your
order up to the week of the event and will only guarantee delivery 48 hours
before an event. Upon receipt of the tickets we
will ship them to you as soon as possible. Event Ticket Source
reserves the right to upgrade
or replace tickets with equivalent or better seats if tickets are not in
stock.
Online Ticket Ordering Policy
If you wish to ship to an address different from
your credit card billing address
you must complete a fax authorization form. This will include a photo copy of
your credit card, drivers license and signature. Event Ticket Source requires
this for your security and to protect you against unauthorized use of your
credit card. We require your signature to confirm both your order and that you
are an authorized user of the credit card that was used to place the on-line
order. The process works as follows:
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An ETS representative will call you to confirm your order by phone.
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Your representative will fax or e-mail you our authorization form.
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You will sign and fax back to us the authorization along with a front
and back copy of your credit card and drivers license, or other picture ID.
The purpose of this is so that we can compare the signatures on the back of
the credit card with the picture ID and the fax so that we know your card is
not stolen, and that you are the authorized user of the card.
If you have any questions about this ordering procedure, please call us at:
(877) ETS-6500
Ticket Availability
Some seats that appear on our Web site are not stocked by Event Ticket Source.
Although we strive to meet and exceed our customers expectations, in rare
instances specific seat locations are not available. If the specific seats you
have ordered are no longer available, we reserve the right to provide you with
tickets of the same or greater value. If no comparable tickets are available
you will receive an email or phone call with alternative locations and pricing
options.
Event Ticket Source reserves the right to cancel any order or request in
the event of any of the following:
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Non-confirmed orders
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Exact seating requests that are unavailable
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If there are sudden, drastic changes in market value
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Section errors / pricing errors
Technical Issues
It is always advisable to call to confirm any Web transaction, (877-ETS-6500)
because Event Ticket Source cannot be held responsible for technical "break
downs" (firewall or server issues) on the part of the purchaser or a service
provider such as AOL or Yahoo.
Additional information
Once tickets
are confirmed as delivered they cannot
be replaced. We will confirm shipments in question via tracking or delivery
confirmation information. Tickets cant be replaced if lost,
stolen or
damaged. When you receive your tickets keep them in a safe place. Please note that direct sunlight
or heat can damage some tickets.
If an event is cancelled for any reason other than an act of God (rained
out, earthquake, flood, etc.), strike, or lockout we will provide a full refund
for the amount that you paid for the tickets. This applies to any Event
Ticket Source.Com website order only. Any shipping charges are not
refundable. If an event is postponed the tickets will be honored for the new
date of the show. New tickets will not be issued. In case of a rainout or strike for
a sporting event, no refunds will be made. You must exchange the ticket at
the ballpark for a seat to a future game that is still available.
All listed ticket prices are in U.S. dollars and cents.
Orders with ticket groups of two are guaranteed to be together. All other
quantities are not guaranteed to be consecutive. All attempts will be
made by Event Ticket Source to group seats according to requested quantity.
Event Ticket Source is not responsible for
changes or errors in the seating layouts. Venues change seating layouts
frequently and seating charts are not always 100% accurate or labeled
completely. It is the responsibility of the buyer to determine seat location and
if the view is going to be to your expectations before purchasing. All orders are non-transferable.
All orders will be shipped via Fed-ex. Delivery time will
be based on the service selected by the buyer during checkout. All shipping
rates are as listed. Absolutely no in person pickups allowed.
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